• HOW DOES CARNIVAL ACCOMMODATE GUESTS WITH SPECIAL DIETARY REQUIREMENTS OR GLUTEN AND OTHER FOOD ALLERGIES? 

Carnival makes every effort to accommodate our guests' dietary requirements whenever possible. They can  accommodate dietary needs such as: Food allergies, Gluten-free, Kosher, Low-fat, and Low-sodium. A variety of vegetarian Meals are available on all menus in the Dining Room and Windjammer Cafe every day. Guests do not need to make a special request for these meals. Click here for more information on meal requests and guidelines.


• WILL MY PHONE WORK ONBOARD A CARNIVAL SHIP?

Yes, Carnival works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended to contact your cell provide for more information on these rates and special packages available. When not using your phone, we suggest placing it in airplane mode.  

Additionally, another option for staying connected without utilizing your cell data, is connecting to Carnival internet plans. This allows guests to stay connected via Wi-Fi, with a variety of packages to choose from.  Click here for more information. 


 • WHERE CAN WE SMOKE ON THE SHIP? CAN I SMOKE ON MY VERANDAH?

The smoking policy designates all interior space, including staterooms and casino, as non-smoking areas. This includes cigarettes, cigars and pipes. Electronic cigarettes are allowed in staterooms (because they do not leave any residual odor) but cannot be used in public areas. Anyone who violates the ban on smoking in the staterooms will be charged a $250 cleaning fee. No smoking of any kind will be permitted on stateroom balconies.  

For guests who wish to smoke, there will be a designated area available for smoking outside on the upper decks. Clearly marked “Designated Smoking Area,” the area includes a sufficient number of ashtrays that are emptied regularly. Cigar and pipe smoking is permitted in the Designated Smoking Area. 

Carnival reserves the right to modify the smoking policy onboard or alter the locations where smoking is permissible at any time. Please refer to their website for more information. 


• WHAT IS THE ELECTRICAL VOLTAGE ON CARNIVAL SHIPS?

All Carnival ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets.


• ARE THERE PLACES TO PLUG IN MY PHONE, IPAD, CPAP MACHINE, ETC.?

Yes, there are outlets in each cabin for both domestic and EU appliances. Pack an EU charger or travel adapter if you'd like to charge in public areas. 

• HOW DO I CHECK-IN FOR MY CRUISE? 

Online Check-in can be accessed within 14 days prior to sailing and no later than midnight (eastern time) prior to the sailing date.
 
U.S Department of Homeland Security (DHS) requires Carnival Cruise Line to submit a final departure manifest with specific guest information at least 60 minutes prior to departure. All guests are required to provide us with check-in information by completing their Online Check-in and selecting their Arrival Appointment no later than midnight (eastern time) prior to their sailing date.  
 
Once you have completed the Online Check-In process, you will receive a Sail & Sign Card. It indicates that you successfully completed the check-in process for you and those guests listed on your Sail & Sign Card. If your cruise documents are available, you can access them through your reservation dashboard in your My Cruises Account. If your documents are not yet available, check back soon. You should also receive an e-mail when your documents are ready. 

To start your check-in process, click here.

Check-in policies can be read here.


• WHAT DOCUMENTS ARE REQUIRED TO DO MY ONLINE CHECK-IN?

In order to complete Online Check-In successfully, you will need the following: 

• Identification document information for each guest you are checking in online. 
• VIFP Number if you are a member. 
• Return flight information or travel plans. 
• Onboard Expense Account Information (i.e. credit card and the reservation information that is authorized to charge against the account.) 
• You will also need to establish an Onboard Expense Account with either a credit card number or cash.
  
  

• WHAT CLOTHES SHOULD I PACK?

Life on board is dominated by a casual atmosphere. We recommend long skirts and trousers, dresses and tops for the ladies and shorts, polo shirts and t-shirts for the gentlemen. Furthermore we suggest wearing flat shoes with rubber soles and low heals. For the meals, something more elegant will be ideal. You can also bring a cardigan or blazer.

On most of the evenings, the dress code will be casual (Cruise Casual).

But, there will be one or two evenings during your Carnival cruise, where you'll have the opportunity to present your elegant apparel (Cruise Elegant). For those who want to dress more casual on these evenings, the Buffet Restaurant on the Lido deck with its relaxed atmosphere is an appropriate alternative.

Although all cabins are air conditioned and individually controlled, we are not able to control the temperature in the public spaces such as the dining room and lecture rooms, which may be cool, so a scarf and sweater or light jacket is recommended. 

Be sure to pack toiletries and incidentals such as conditioner, lotion, and sunscreen along with electronic cables and chargers. We also suggest bringing a travel electric converter adapter for charging in public spaces. While blow dryers are available in each cabin, you may want to bring along a curling iron.


• WHAT IF I HAVE A SPECIAL OCCASION TO CELEBRATE? 

We love to help you celebrate! If you have a birthday, anniversary, etc, please let your group agent know at least 30 days prior to sailing and we will notify Carnival of your special date and they will deliver something special for you for dessert one night in the dining room.


• DOES CARNIVAL HAVE WHEELCHAIR ACCESSIBLE CABINS?  

All Carnival ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Staterooms for more details. If you need additional information, please review our Accessibility Information Page.

Accessible staterooms are designed for guests with mobility disabilities and other disabilities that require the use of the features associated with accessible staterooms. Accessible staterooms are held for people with disabilities until all other non-accessible staterooms in that category are reserved. Upon reserving an accessible stateroom, we require our guests acknowledge the need for the accessible stateroom by completing a Carnival Mobility Questionnaire.
 
If a guest is booked in an accessible stateroom and they do not have a mobility disability or other disability that requires the use of the features that are provided in the accessible stateroom, they may be moved at any time to another non-accessible stateroom in order to accommodate a guest with a disability.  
 
Please note the cruise line does investigate and take action on potential misuse of accessible staterooms where there is good cause to believe that such staterooms have been booked fraudulently.


• CAN I RENT A SCOOTER ONBOARD?  

The cruise line does not have scooters or wheelchairs to use while onboard. They do have wheelchair assistance for embarkation and disembarkation on the day of sailing and last day of sailing. To rent a scooter or wheelchair to use during your cruise, we recommend contacting Special Needs at Sea.