COME CRUISE WITH US!
The Chaos & Kindness Cruise Experience will be a one-of-a-kind vacation, jam packed with endless fun, and exclusive experiences just for you! Join us for 5 incredible nights aboard premiere Royal Caribbean Ship, Independence of the Seas, as we venture from Miami through the Western Caribbean — to Jamaica and Grand Cayman. The ship is loaded with amenities and activities for all ages, and we've added layers of fun with opportunities to meet and hang with the cast of Chaos & Kindness. From pool parties to fitness classes, all the way to a private performance by Recycled Percussion — this will be an experience unlike any other. Read on for all of the details and let's sail away, together!
CRUISE FAQ'S
• WILL I GET TO MEET THE CAST OF CHAOS & KINDNESS AND MEMBERS OF RECYCLED PERCUSSION?
Yes! There is opportunity for interaction between the cast and band members throughout the cruise.
• CAN I PURCHASE THE CHAOS & KINDNESS CRUISE THROUGH ANY OTHER COMPANY?
No. The Chaos & Kindness cruise can only be purchased with our partners at Cruises Only. They provide the cast and band members, exclusive activities, and you will only have access to our events if you book the Chaos and Kindness Cruise Experience through them. The cast and band members will not be accessible to any other guests on the ship.
• WHAT IS INCLUDED IN THE CHAOS & KINDNESS CRUISE EXPERIENCE?
The Chaos & Kindness Cruise Experience includes a number of exclusive activities. These private events will only be available to cruisers who are booked with our group through Cruises Only. In addition to all of the amazing themed events onboard, all of the standard items associated with the cruise line are included, such as room service (late night nominal charge), use of the ship's beautiful pools and health and fitness center. Also included are gratuities.
• WHAT IS NOT INCLUDED IN THE CHAOS & KINDNESS CRUISE EXPERIENCE?
The price does not include airfare, group transportation, onboard purchases (i.e. special services, specialty restaurants, soda, alcoholic beverages, bottled water, Starbuck's, gift shop, Wi-Fi-packages, gambling, shore excursions, or travel protection.
• DO I NEED A PASSPORT OR VISA?
United States Citizens need their official Birth Certificate and a supporting Government Issued Photo ID, Hospital Birth Certificates are not accepted (baby feet Birth Certificates). We strongly recommend that all guests travel with a valid passport with at least six (6) months validity during their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends because of medical, family, personal or business emergencies, missing a ship’s departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons.
Guests who need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.
For further information and passport requirements, please visit www.state.gov. For more information on citizenship for non-U.S. citizens click here.
• WHAT IS THE CANCELLATION POLICY?
Cancellation Date | Cancellation Charge Per Person
Time of booking to Oct 12, 2023 | Initial deposit of $162.50
October 13, 2023 - Dec 18, 2023 | 50% of total package price
Dec 19, 2023 - Feb 17, 2024 | Total Package is non-refundable
BOOKING INFORMATION
• HOW MANY PEOPLE CAN FIT INTO A CABIN?
The occupancy limit varies by cabin, some of which can accommodate up to 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.
• WHAT IF I NEED TO MAKE A NAME CHANGE?
Name changes are permitted, however, at least one guest from the original reservation must remain in the room. Changing all names in a room are not permitted and considered a cancellation.
• WHAT IF I WANT TO BOOK A SINGLE CABIN?
Guests traveling by themselves are certainly welcome! Single guests may reserve any stateroom. The cost will be doubled (this is known as the “single supplement”).
• HOW DO I PURCHASE TRAVEL PROTECTION?
You may purchase travel protection while placing your reservation or by calling 888-969-4768. Travel Protection is purchased on a per person basis and is based on the cost of your cruise. You can also include the cost of your non-refundable airline tickets.
• IS THERE A PAYMENT PLAN?
There are two ways to pay for your cabin for the Chaos & Kindness Cruise Experience.
Standard Payment Plan - After making your initial deposit, your remaining balance will be divided into monthly payments. Your final payment will be due on October 12, 2023.
Finance your cruise through Uplift. Ask your cruise agent for more details and instructions. Contact us at 888-969-4768 to apply.
• WHAT IF I NEED A ROOMMATE?
If you would like to be paired with another cruiser, please email cruise@chaosandkindness.com
• HOW DO I GET FROM THE AIRPORT TO THE HOTEL OR CRUISE SHIP?
If you have a pre-night hotel, you can take their airport shuttle or ride share to the hotel. Check to see if you have to sign up for their cruise shuttle to get to the pier on day of sailing.
If you are flying in the day of sailing, the quickest way to get to the pier is by using ride share. Ride share cost is approximately $20 each way for the car. Other options would be taxi, costs vary, or pre-purchase cruise line transfers in advance for approximately $16.00 per person each way.
• CAN YOU BOOK MY AIRFARE?
Yes. Our agents will be happy to assist with your airfare from around the world. Please reach out to our Chaos & Kindness team at (800) 232-2784 for more information.
ONCE ONBOARD
• HOW DOES ROYAL CARIBBEAN ACCOMMODATE GUESTS WITH SPECIAL DIETARY REQUIREMENTS OR GLUTEN AND OTHER FOOD ALLERGIES?
Royal Caribbean makes every effort to accommodate our guests' dietary requirements whenever possible. They can accommodate dietary needs such as: Food allergies, Gluten-free, Kosher, Low-fat, and Low-sodium. A variety of vegetarian Meals are available on all menus in the Dining Room and Windjammer Cafe every day. Guests do not need to make a special request for these meals. Click here for more information on meal requests and guidelines.
• WILL MY PHONE WORK ONBOARD A ROYAL CARIBBEAN SHIP?
Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended to contact your cell provide for more information on these rates and special packages available. When not using your phone, we suggest placing it in airplane mode.
Additionally, another option for staying connected without utilizing your cell data, is connecting to VOOM, the fastest internet at sea. VOOM allows guests to stay connected via Wi-Fi, with a variety of packages to choose from. Click here for more information.
• WHERE CAN WE SMOKE ON THE SHIP? CAN I SMOKE ON MY VERANDAH?
The smoking policy designates all interior space, including staterooms and casino, as non-smoking areas. This includes cigarettes, cigars and pipes. Electronic cigarettes are allowed in staterooms (because they do not leave any residual odor) but cannot be used in public areas. Anyone who violates the ban on smoking in the staterooms will be charged a $250 cleaning fee. No smoking of any kind will be permitted on stateroom balconies.
For guests who wish to smoke, there will be a designated area available for smoking outside on the upper decks. Clearly marked “Designated Smoking Area,” the area includes a sufficient number of ashtrays that are emptied regularly. Cigar and pipe smoking is permitted in the Designated Smoking Area.
Royal Caribbean reserves the right to modify the smoking policy onboard or alter the locations where smoking is permissible at any time. Please refer to their website for more information.
• WHAT IS THE ELECTRICAL VOLTAGE EQUIPPED FOR ROYAL CARIBBEAN SHIPS?
All Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets.
• ARE THERE PLACES TO PLUG IN MY PHONE, IPAD, CPAP MACHINE, ETC.?
Yes, there are outlets in each cabin for both domestic and EU appliances. Pack an EU charger or travel adapter if you'd like to charge in public areas.
PREPARING TO SAIL
• HOW DO I CHECK-IN FOR MY CRUISE?
Online Check-In opens 90 days before your cruise and must be completed no later than 3 days prior to sailing. Completing the Online Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier.
Royal Caribbean International requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. This supports government regulations in some ports that require cruise lines to submit a departure manifest 60 minutes prior to sailing. Guests are requested to complete Online Check-In no later than 3 days prior to the cruise in order to expedite the pier check-in process.
Once you have completed the Online Check-In process, you will receive a SetSail Pass. It indicates that you successfully completed the check-in process for you and those guests listed on your SetSail Pass. If your cruise documents are available, you can access them through your reservation dashboard in your My Cruises Account. If your documents are not yet available, check back soon. You should also receive an e-mail when your documents are ready.
To start your check-in process, click here.
• WHAT DOCUMENTS ARE REQUIRED TO DO MY ONLINE CHECK-IN?
In order to complete Online Check-In successfully, you will need the following:
- Identification document information for each guest you are checking in online.
- Crown & Anchor Society Membership Number if you are a member.
- Return flight information or travel plans.
- Onboard Expense Account Information (i.e. credit card and the reservation information that is authorized to charge against the account.)
- You will also need to establish an Onboard Expense Account with either a credit card number or cash.
• WHAT CLOTHES SHOULD I PACK?
Light, casual clothing or “resort casual” is the norm during the day. Don’t forget your swimwear, cover-up, sunglasses, and sun hat. If you plan to participate in yoga, Pilates or other fitness classes, we suggest sneakers and loose cotton clothing or other comfortable attire. Athletic shoes are required for fitness activities.
Your preference of button downs, pants, capris, skirts or dresses are recommended for smart casual dinner attire. Along with dress shoes, fashion sandals, flats, or comfortable heels. After 6:00 p.m., jeans, t-shirts, shorts, and bare feet are discouraged in the ships' public areas.
Although all cabins are air conditioned and individually controlled, we are not able to control the temperature in the public spaces such as the dining room and lecture rooms, which may be cool, so a scarf and sweater or light jacket is recommended.
Be sure to pack toiletries and incidentals such as conditioner, lotion, and sunscreen along with electronic cables and chargers. We also suggest bringing a travel electric converter adapter for charging in public spaces. While blow dryers are available in each cabin, you may want to bring along a curling iron.
• WHAT IF I HAVE A SPECIAL OCCASION TO CELEBRATE?
We love to help you celebrate! If you have a birthday, anniversary, etc, please let your group agent know at least 30 days prior to sailing and we will notify Royal Caribbean of your special date and they will deliver something special for you for dessert one night in the dining room.
• DOES ROYAL CARIBBEAN HAVE WHEELCHAIR ACCESSIBLE CABINS?
All Royal Caribbean ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Staterooms for more details. If you need additional information, please contact our Accessibility Department at 866-592-7225.
Accessible staterooms are designed for guests with mobility disabilities and other disabilities that require the use of the features associated with accessible staterooms. Accessible staterooms range from 159 square feet to 298 square feet, offer a five-foot turning radius in sleeping areas, bathrooms and sitting areas for easy maneuverability.
Accessible staterooms are held for people with disabilities until all other non-accessible staterooms in that category are reserved. Upon reserving an accessible stateroom, we require our guests acknowledge the need for the accessible stateroom by completing a Guest Special Needs Form.
If a guest is booked in an accessible stateroom and they do not have a mobility disability or other disability that requires the use of the features that are provided in the accessible stateroom, they may be moved at any time to another non-accessible stateroom in order to accommodate a guest with a disability.
Please note the cruise line does investigate and take action on potential misuse of accessible staterooms where there is good cause to believe that such staterooms have been booked fraudulently.
• CAN I RENT A SCOOTER ONBOARD?
The cruise line does not have scooters or wheelchairs to use while onboard. They do have wheelchair assistance for embarkation and disembarkation on the day of sailing and last day of sailing. To rent a scooter or wheelchair to use during your cruise, we recommend contacting Special Needs at Sea.
